Monday, February 7, 2011

US to learn from Mumbai's Dabbawalahs?

Apart from the scheduled meetings with India's top space and nuclear energy administrators and corporate honchos, the US commerce secretary, Gary Locke, would also meet the famed Dabbawalas in Mumbai. Locke, who was leading a 24 US businesses on a high tech trade mission on Feb 6-11, would visit the dabbawalahs to learn about the unique logistics operation.

"This lunch delivery service, subject of management studies in the US, has been cited as a model of entrepreneurship and supply-chain management at the grass-roots level," the commerce department noted while announcing its schedule.

Harvard Business School had produced a case study on the exciting story of the 4,500 semi-literate Dabbawalas collecting and delivering over 1,75,000 food packages within hours with an error-free record.

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